Faq

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at leezb180@proton.me. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).In other cases, you will be responsible for the shipping costs. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at leezb180@proton.me.

They go directly to Toy heaven.

Guangdong, China

ALL Free Shipping, Unless you opt for Express shipping

You may select from Free Shipping (7-18 business days), Express Shipping (7-10 business days).

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email. If you don't see the email in your inbox try checking your spam folder or add leezb180@proton.me to your safe sender’s list.

Please note that all of our products are limited to 5 per each shade (or item) for every person per month unless otherwise stated. Our store is setup to block any orders that contain more than this quantity for a product, however if you exceed this limit, your order will be automatically cancelled and refunded in full. We do this to ensure that everyone has a fair chance to enjoy these products, so please be mindful of this!!

Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, order number (if applicable), and question to leezb180@proton.me. Our hours of operation for customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, however please allow 24­ - 48 hours to receive a response. Also, we are only equipped to handle orders placed through letoybricks.com/, any orders placed through our retailers need to be handled by their respective customer service teams.

Please contact our team via email: leezb180@proton.me.

There have been an increase in imitation LE TOYBRICKS Products in the marketplace, and we have no connection to these products and are unable to verify what is in them or if they are safe. We love you all so please pay close attention to the product you are buying. You can always buy our product letoybricks.com/

Shop Pay is how you can apply to pay via installment plan. No, there are no late fees if you miss a scheduled payment.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following; 1. A smaller payment balance on the final payment 2. Less future payments on the remaining loan balanceIf your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

The installments option on Shop Pay is available on debit and credit cards.